Policies

Shipping Policy

At RB & Me, we work hard to ensure your order arrives quickly and safely.

Processing Time:

-Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).All personalized items take 3-5 business days to ship if the product is in stock or unless otherwise specified. 

-You will receive a confirmation email once your order has shipped, along with tracking information.

Shipping Rates & Delivery:

-We offer standard shipping within the U.S. (typically 3–7 business days).

-Free standard shipping is available on purchases over $100 before tax.

-Shipping rates for orders under $100 are calculated at checkout based on your location and order total.

Order Tracking:
Once your package ships, you’ll receive a tracking link to follow its journey to your doorstep.

Delays:
While we do our best to meet estimated delivery times, delays caused by carriers, weather, or other unforeseen circumstances are out of our control.

Lost or Damaged Packages:
If your package is lost or arrives damaged; unfortunately, this is out of our control. Therefore, you will need to contact the carrier.

 

Return & Exchange Policy

At RB & Me, we want you to love every purchase. If for any reason you’re not completely satisfied, we’re here to help.

Returns:

-We accept returns within 14 days of the delivery date.

-Items must be unworn, unwashed, and in original condition with all tags attached.

-Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items:

-Final sale items

-Accessories 

-Gift cards

-Personalized items

How to Return:

1. Email us at shop@rbandme.com with your order number and reason for return.

2. Ship the item back to us using your preferred carrier. (Return shipping costs are the responsibility of the customer.)

3. Once we receive and inspect your item, we’ll process your refund to the original payment method.

Exchanges:
If you’d like to exchange an item for a different size or style, please contact us within the 14-day window to arrange the exchange.

Damaged or Incorrect Items:
If you receive a defective or wrong item, contact us immediately at shop@rbandme.com so we can make it right.